FAQ/T&C
Hopefully you find the information you are looking for here, but if not then get in touch via our 'contact page'.
Who's behind it all?
Two guys, one vision, Nick and Jamie. They met at a festival in Cornwall and the journey began. More creatives and good folk have joined the journey, namely Will Davies the brewer.
What is Duette?
It's a premium Sparkling Brut Beer, a harmonious blend of specially curated yeasts. Brewed with great times in mind and packed with flavour.
What does it taste like?
Taste is an individual journey, but expect the bubbles of champagne, the flavours and aroma of a quality German Weiss beer and a crisp, sweet and refreshing finish. It's also 11.% to amplify the good times.
Where are we based?
Bristol, England. It's where we brew our beer and the good times.
What's the deal with our music?
Our music mixes are free, eclectic and come from our DJ friends, who understand the need for the pure uninterrupted musical delight to match those memorable moments.
Attire, are we qualified fashionistas?
Yes we produce clothing, with function and fashion in mind. We aren't qualified designers, so we keep it nice and simple.
Are we green?
Duette is locally produced, using a local workforce. It's a plastic free product which can be recycled and and is delivered plastic free. Our t-shirts are environmentally friendly, all of our packaging can be recycled, we don't use poly bags. We make every effort to be friends with good ol' mother nature, as should you.
What's the deal with delivery and shipping?
We post it as soon as possible, using professional delivery companies and aim to deliver within the stated time frames.
Please check item descriptions for delivery costs.
Please see AGE RESTRICTIONS for all terms relating to the purchase and delivery of our alcoholic product(s).
I want to return my purchase, what do I need to know and do?
Ok, no worries about that, but the following conditions must be met and if all is good then we will offer the refund or exchange;
Returns and exchanges must be sent within 28 days of receiving the package. Items returned after this date will not be refunded or exchanged.
We are responsible for the product up until acceptance of delivery. Likewise for any returns it is the responsibility of the customers until delivery is accepted at House of Après.
We ask that you email [email protected] to state the reason and to state whether an exchange or refund is required.
Item/s must be in a perfect resalable condition.
Ideally if you can include a printed copy of the order confirmation which was sent to you by email then that would be helpful.
We do not cover the cost of shipping of a returned item, however we will not charge you for new postage if it is an exchange.
If all conditions are met please send the item/s to: House of Après, Finstock, Rock Hill, Georgeham, Braunton, United Kingdom, EX33 1JW. (Not our home address, so please don't pop in for a cuppa).
We aim to return the money or exchange the item within 30 days. We would advise placing a tracking order on your return, we hold no responsibility for misdirected/lost items in the post.
How secure are my details?
Our privacy policy is simple and effective and can be seen below in our PRIVACY POLICY.
All information disclosed to House of Après Ltd for online ordering of items/products will remain confidential, including the name and address information and information on payment cards. We also use paypal as it is the most secure option we can offer.
TERMS & CONDITIONS
In order to buy products on House of Après or use our website you must do so according to these terms and conditions. By purchasing through our website, you are agreeing to be bound by our terms and conditions.
House of Après reserves the right to change these Terms and Conditions by updating this page.
AGE RESTRICTIONS
We won’t sell alcohol products to anyone who isn’t 18 years old or over. By placing an order for our alcoholic product, you are declaring that you are 18 years of age or over. The product must be used and or consumed responsibly and appropriately.
Delivery of age restricted items can only be delivered to the address on the shipping label, but this can include the reception of a commercial building. A signature of the recipient will be required upon delivery. House of Aprés Ltd and our delivery company adopts a 'Challenge 25' approach to delivery of age restricted products. Photo identification will be required if a person appears under 25, to prove that they are over 18 years old. An age restricted item can be delivered to another adult over the age of 18 at the same address. Delivery to a neighbour or nominated safe place location is not available for these items. If an adult over the age 18 is not available at the address, or if an adult has not been able to show valid photo identification under the Challenge 25 approach', the item will be returned to House of Après for re-delivery the following day.
List of acceptable photo identification:
• Passport
• Driver License
• UK National ID
Our current preferred courier service is UK Mail. We are bound to their terms and conditions when using their service. For any UK Mail queries visit UK Mail FAQ’s.
INTELLECTUAL PROPERTY RIGHTS
We are the owner of all intellectual property rights in our site, and in the material published on it. All rights are reserved.
PRIVACY POLICY
What information do we collect?
When you browse www.houseofapres.com, we receive information on your IP address, location and usage data. This info doesn’t tell us anything about you personally, but we use it generally to improve our website and make it a better experience. We do not capture or store any personal information of yours via our website.
How do we use information?
We only use the information we collect for administrative purposes on our site to improve yours’ and others’ experience on our website.
How we share your information?
We reserve the right to share non-specific information with selected third-parties that help us optimise the site. This information won’t be used for marketing purposes or to clone you and produce an army of party loving clones. This privacy policy doesn’t apply to websites that you can access via links on our website. For peace of mind please review any relevant policies on these third-party websites before clicking through. House of Après isn’t responsible for the collection or use of your personal information by third party websites.
We may also disclose your personal information as necessary to protect the security and integrity of our site according with the law, in the event that we sell or transfer all or a portion of our business or assets to a third party, or as required or authorized by law. Any questions about your personal information, please don’t hesitate to get in touch with us at [email protected].
What’s the deal with COOKIES? (not the tasty type)
We reserve the right to use the following cookies when you use our site: – Necessary cookies: these are essential if you want to use our website and without them the site wouldn’t function properly – Preference cookies: these help with the functionality and navigation of the website – Statistical cookies: these analytical cookies are anonymous but are used to store information about your browsing session to help improve the experience and functionality of our site. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site. If you want to manage or delete any cookies on your device, please see the ‘help’ section in your browser to look at your cookie storage and history. We will only use the information we collect in line with the above usage statement.
Will we make changes to our policy?
We will keep our privacy policy under regular review and any changes we may make will be posted here.
Are we compliant?
Yes, we are compliant with the relevant laws and in line with General Data Protection Act 2018. On a final note, we aren’t d - - k’s, we respect your privacy and treat you as we would like to be treated.
COMPANY
Our legal name is House of Apres Ltd. We are a registered company in England and Wales with company number 09902908 and VAT number GB 295977523.
Our company address is Finstock, Rock Hill, Georgeham, Braunton, Devon, EX33 1JW. No stock is held at this address. Non electronic communications (such as letters) can be sent to this address. Our email address is [email protected].
We are a member of the federation of small businesses.
Do you have a question that isn't answered here? No worries, simply click the contact button and get in touch.